FREQUENTLY ASKED QUESTIONS ****** TIPS AND INFORMATION
If you do not find the answer to your question here please call DryCleanerValet.com at 770-851-1234.
Do I need to be home?
No. We pick up your bag from the door hanger on your door and deliver back to the same location (or another location you designate). Many of our customers are not home for pick up or delivery. If you are going to be away from home (vacation or a trip) on delivery day just leave a note on your bag, on the pick up day, to hold your order until _________. We will deliver on your specified day.
How do I make payment?
We store your credit card information in our secure database. We automatically charge your credit card once per month, for the previous months’ service. Payment options include American Express, Visa, Master Card, and Discover.
The door hanger does not fit my door.
Move the hanger to the hinge side of the door, past any molding or trim. The hook should now be flush with the door and not interfere with its operation.
What if it’s raining?
If you are concerned about your garments getting wet, simply place your garments in a plastic bag, then place the plastic bag into your bright yellow Dry CleanerValet.com bag. Your driver will take precautions on delivery as well. If your driver is concerned, a last resort will be holding your order till the next day.
Will someone steal my clothes?
DryCleanerValet.com has not had any reports of stolen garments in our 15 plus years of service. Our pick up and delivery schedules are coordinated with activity in the neighborhood. We also can establish a more secure location for delivery if you desire. Ask your driver or call 770-851-1234.
What do I do with extra large items like comforters?
Place these items on your porch in front of your door with a note to dry clean; or place the item in a large trash bag with a note. If you are still concerned call us and set an appointment for a special pick up.
I missed my pick up.
No problem. Just call and your DryCleanerValet will return ASAP to get your order.
Does DryCleanerValet.com recycle?
Yes, we recycle hangers. Leave your hangers out with your order in a separate container or bundle them with string or twist ties. *Do not put hangers in your garment bag! They can easily damage your garments.* Dry Cleaner Valet cannot be responsible for damage caused by hangers placed in your bag.
I have a lot of cleaning, will DryCleanerValet.com pick up more often?
Yes, we have twice a week pick up available for larger customers. We also will make “special pick ups” as needed.
Does DryCleanerValet.com have a referral program?
Absolutely, we appreciate our customer’s confidence and trust. For each customer you refer, that begins service, both you and your referral will receive $10.00 in free dry cleaning.